What assistance can advocates provide?

Wellbeing Officers – Range of services provided

Wellbeing Officers Levels 1 and 2 are trained to assist serving and ex-serving military clients and their dependants to connect with government and community-basedservices and support including;

  • Providing information and/or referrals for health, rehabilitation, housing, transport, household assistance, education schemes, and other government or community services and benefits
  • Providing advice and information about government services for transitioning from the military to civilian life
  • Providing information and/or referrals for medical, financial, legal and police matters
  • Providing information and/or referrals for funeral arrangements and bereavement assistance and;
  • Other wellbeing advice and information as determined in discussion with the client.
Compensation Officers – Range of services provided

Compensation Officers Levels 1 to 4 may according to their level of training provide advise and assist serving and ex-serving military clients and their dependants with rehabilitation and compensation claims, and represent serving and ex-serving military clients and their dependants before the Administrative Appeals Tribunal (AAT) or Veterans’ Review Board in relation to compensation and entitlement decisions. Services may include;

  • Prepare and/or lodge liability, compensation and income support claims
  • Prepare requests for review of DVA decisions
  • Prepare appeals for review by the Veterans’ Review Board or the Administrative Appeals Tribunal
  • Provide representation at hearings by the Veterans’ Review Board and Administrative Appeals Tribunal
Advocate qualified to assist a veteran or dependants in obtaining the welfare assistance they require, supervised by a suitably qualified advocate.
Advocate qualified to assist a veteran or dependants in obtaining the welfare assistance they require without supervision.
Advocate qualified to complete a primary claim, supervised by a suitably qualified advocate.
Advocate qualified to complete a primary claim with no supervision.
Advocate qualified for representation of clients at the Veterans’ Review Board (VRB).
Advocate qualified for representation of clients at the Administrative Appeals Tribunal (AAT).

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